1. Since our products are custom made by hand and since paypal does not refund any fees we do not make refunds if buyer changed his mind after payment is done. Please do not make payments is you are not sure about the purchase.

2. We offer limited warranty for our products, please contact to get specific product term. We offer free repairs within the warranty period, the buyer ships item to us at own expence We pay the return shipping.

3. Please do not stretch the flange of  the earpads hard - you may tear it. Such cases are not covered by warranty. If it is mounted too hard you have two ways to make process easier:

    A. Turn pad upside down and stretch flange gradually with your fingers. All the way around it. You may do it 2-3 times if once is not enough. Please see video example.

    B. If point A is still not enough to mount pads without excessive efforts, you may need to cut 1-2-3 mm of leather on flange, all the way round. You need manicure scissors to do this. Please see video example.

The reason why rim/lip/flange may be  wider -   all flange pieces are stretching a bit differently. So we can not predict the exact value and make it with a bit of reserve of width. But please note - you only need to do this in case your pair of pads can not be mounted without excessive strength.

4. Maximum length tolerances for hancrafted cables length are ~ 5 cm.

5. For sales - since shipping method is agreed with the buyer, the seller and the buyer are equally responsible in case of item loss (four months term) or damage. In case of damage we offer free refurbishing. The buyer ships item to us at own expence. We pay the return shipping.

Basic type of shipping - international air postal tracked parcels 9-12 usd (per item) are shipped in 2-8 weeks, in rare cases longer. 80% of such parcels are shipped in 2-3 weeks. Please request EMS courier service if you need items faster. Approximate pricing 30-60 usd.

6. For repairs and mods - we are not responsible for headphones loss during transportation to or from us. Basic type of shipping - international air postal tracked parcels ~9-12 usd (per item) are shipped in 2-8 weeks, in rare cases longer. 80% of such parcels are shipped in 2-3 weeks. Please request EMS courier service if you need items faster. Approximate pricing 30-60 usd.

7. We are not responsible for picking returned parcels that were not claimed by the buyer during the storage period.

8. We can not be responsible for any customs procedures at the buyer's side. We can agree amounts declared for customs, otherwise we will declare random minimal amounts by default.

9. We store unclaimed earphones/headphones for two months. Unclaimed means owner is not responding to our emails and not making any decisions regarding repair, return or further storage.

10. In case you paid with paypal we ship to paypal shipping adress only.

11. We state to be released from liability for partial or full non-compliance of obligation on condition that the non-compliance resulted from circumstances of insuperable force that arose (after funds transfer was made) as a result of unusual circumstances that we were not able either to foresee or avert.